Supervisor & Team Leader Skills

Date:20/04/2021 (10:00 - 15:00)

Status:ACTIVE | 5 or more places remaining

Member Rate: £195.00 +VAT | Non Member Rate: £250.00 +VAT |

Edinburgh Chamber of Commerce
Delivered Online

Map: Click here


The workshop will explore how best to delegate and overcome the barriers to delegation and develop your active listening and good questioning techniques, which are key to handling difficult conversations and people. It will share the five steps to having great delivery conversations and how to adapt your approach to different people and scenarios. Strategies will be shared for managing conflict in the workplace and how to apply them on a day-to-day basis. Finally, it will explore how to create a working environment where people feel empowered and engaged in their work.

The online workshop is designed to be interactive, blending management theory with practical day-to-day examples, participant contributions and group work in online breakout rooms.

Who should attend?

This course is for newly appointed or existing first level supervisors/team leaders who have not received any formal training in supervisory skills. This is an intermediate level course.

Learning outcomes:
  • Greater confidence and ability in leading and supervising people
  • Understand how to effectively delegate tasks and responsibilities
  • How to better handle difficult people, situations and conversations
  • Feel more confident in asking team members to complete tasks
  • Enhanced personal communication skills
  • Your team will feel more empowered and engaged in their work
  • How to create a positive working environment
Course Director:  Mark Douglas
Train your team:

This course can be delivered on site for corporate teams and tailored to your specific requirements. For details contact

The ECC training experience:
  • Expert trainers - Passionate specialists who keep up to date with the latest trends in their field
  • Quality delivery - Trainers are assessed annually on the quality of their delivery and delegate engagement
  • Practical training methods - Theory and practical based training to take back to the office
  • Small class sizes - No more than 15 people to ensure you get the most from our trainers
  • Wide breadth of topics - ECC offer over 40 different essential business training courses covering everything from Leadership and Management through to Digital and International Trade
  • 3 learning levels – Beginner /Introductory, Intermediate and Advanced
Cancellation Policy: Click Here

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Terms and Conditions
Full payment must be received when booking.

Events Cancellation Policy
Bookings cancelled more than 7 days prior to event/training course will receive an 80% refund. Specific cancellation policies may apply to certain events. Please check individual events details for more information.

Prices exclude VAT
If paying online VAT at 20% will be added before the payment is taken.